Freelancers, designers, developers, anyone who ever takes on a client for side work, or full time freelance. I have yet another post, as if we haven’t read enough about how to avoid a “headache” of a client.

Personally, my freelance work comes second place to my full time job as a web/graphic designer. With that, I always opt to have a semi-stress free relationship with my clients. Stresses you cannot avoid are deadlines, assuring your client is happy and any thing else you may come across. Now, when I am working with a client, they are my number one person, outside of my full time gig. It’s my job to make sure they are happy. On that note, I want to just stress that I never subject myself to a toxic client. And by toxic I mean, a client that has a negative impact. After all, I do spend 40hrs a week, at minimum for my full time gig, which I love. I’m not going to spend my evening frustrated over a bad client. No thanks. I value my time and my clients.
I have been in two situations where rejecting a project was necessary because the person made a bad impact and I had to follow my gut instinct. One guy wanted to keep haggling me lower and lower in cost. The next guy must’ve thought I was acrobatic and could jump through flaming hoops. I mean, I can do a lot. Flaming hoops, not so much. One occasion involved the client making appointments for us to meet, without letting me know. Then get mad when I wasn’t available. Huge communication barrier.
We know what to look out for when scoping out our next clients. If you don’t, take note. Things to strive for, as well as avoid to maintain a healthy freelance/client relationship:
• Great Clients! You’re going to come across “THAT” client, that you just know is going to be a bit brutal. Characteristics may include rude, never happy, negative, critical, not sure what they want but want it right away… so on so forth. If you feel this is stepping off on the wrong foot, back out. Dodge that bullet. Otherwise you are setting yourself up for an unhealthy situation. Immerse yourself with positive clients. Yes, they’re out there! People you can see yourself having a good business relationship with.
• Lay your cards out on the table. Make it a routine to get all of your questions answered and assure that they are clear as well. These things should include you rate, deadlines, specifics, payment terms. Ask as many questions in the get-go to avoid confusion later.
• Communicate!. Communication is key. From beginning to end, through any confusion and throughout the entire project, keep your client in tune with what you are doing. Ask for feedback as you go along. Lack of communication, on either part can result in a failed relationship.
• Designate the time. If this is not your full time gig, set this time aside, specific to the design or project. This time should not interfere with family time, emails, rss or anything else that will distract you from completing the project at hand.
• Set deadlines. Deadlines keep you organized and on track. Enforce these things with your client as well.
• Follow up. Back to communication. Assure that after completion, your clients are happy. Ask for feedback. What’s working for them, how could you do better in the future. How to avoid future mistakes if they were to arise.
• Keep track. Track your work, invoices and hours.
Create a fun and fulfilling atmosphere for yourself. Strive for healthy relationships with your clients. Those are the ones you’ll want to hold on to. And they will give you great references. Your clients will be happy, which in turn satisfies your designer soul.
{wink}